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100% SATISFACTION

Let's work toghther to get the gear you want, our goal is 100% customer satisfaction!

100% SATISFACTION

UNLIMITED RETURN POLICY

Not stoked on your gear? Looking to return it? No problem, we have an Unlimited Return Policy as long as item(s) is/are in UNUSED CONDITION. We try to guarantee complete satisfaction with unlimited lifetime returns. If at any time - now, next month, in 30 years - you're not 100% satisfied, send your gear back for a refund. No questions asked. Check out Return Policy Page. No returns on sale / promotional / discounted items, though.

PRICE MATCH WARRANTY x 2!

We need your help to always make sure 123Mountain has the best prices! You may even benefit in the process. If you find an identical product at a lower price and in stock through another online site we will refund two times the difference.

Here's how it works:
•    Place the order on 123Mountain.com at our current price.
•    Email us within 24 hours that you are requesting a price match, including a link to the site where you saw the lower price.
•    We will adjust the price and take care of your refund.

In order to take advantage of this fabulous Price Match Warranty Program: The product we are price matching needs to be identical - that means the exact same size, color, season, etc. - and must be in stock on both the competitor's site and at 123Mountain. Additionally, the price we are matching must include all costs the competitor would charge you for the item including shipping, taxes etc.

Price Match Warranty x 2 will only be awarded on price matches greater than $1. The Price Match Warranty x 2 is only awarded when the product itself is over $100. When you do a price match, you cannot combine it with other offers, coupons, promotions etc. If you prefer the promotion to the price match, just know you can do one or the other but not both. If you return your order Price Match Warranty x 2 will be deducted from any reimbursment. Orders shipped to Colorado will be charged the applicable sales tax after the price match is applied. Price Match Warranty x 2 applicable on US websites only.

Price Match Warranty x 2 Program EXCLUDES:

•    Prices for items on auction sites such as eBay
•    Clearance, sales, promotional etc. items
•    Any item with a price diffrence greater then 20%
•    Items that are not in-stock or not sold through 123Mountain.com
•    Prices of companies, online sites based outside the USA
•    Gift Cards
•    More than three of any single item
•    Items being purchased for resale
•    The brands Canada Goose, Scarpa, Suunto, Swix, Toko, Hotronic, Woolpower, Hestra, Tecnica and Primus

MEMBERSHIPS

We offer three types of membership; Elite, Premium and Standard. Each membership group has fantastic advantages everything from store credit to an extra 10% OFF and FREE shipping.

Find out more which membership level that fits you the best, click here.

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